Privacy Policy

Introduction

Highcliffe Gardeners Ltd is committed to protecting the data collected pertaining to our users. This policy details the collection, use, and protection of personal information we receive from site visitors. By entering our website you consent to our use of cookies as pertaining to the terms of this policy.

Our contact details

Name: Highcliffe Gardeners Ltd

Company number: 12211371

Registered at: 47 Binley House, London SW15 4PY

VAT no: 435629578

E-mail: highcliffegardeners@gmail.com

The type of personal information we collect

We currently collect and process the following information: Name; Phone number; Address; E-mail address, any photos of your garden.

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How we get the personal information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

• Locating your property in order to provide our gardening and/or landscaping services;

• Invoicing.

Under data protection laws, we also need to identify a specified lawful basis upon which we are processing your personal information. We rely on the following:

• Under the contract – we have entered into an agreement with you and your personal data is needed for the performance of that agreement;

• Under a legal obligation – there are certain regulations that require us to retain your personal data contained in invoices for taxing and accounts purposes.

For how long your personal information will be kept

We will only retain your information for as long as needed to fulfil the purposes for which they are collected and to comply with legal obligations under UK laws (for example, tax regulations).

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When we share your personal information

We do not share your personal information with third parties for marketing purposes. However, there are circumstances when we share your personal data with third parties:

• When we need to communicate with you through communication and storage platforms such as our website hosted by Wix, Whatsapp, Gmail or Gumtree;

• When ordered to do so by any regulatory body and/or under any legal provision contained in the governing law;

• Parties in the course of complying with our legal obligation;

• In order to establish, exercise or defend our legal rights;

Your data protection rights

Under data protection laws, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at highcliffegardeners@gmail.com if you wish to make a request.

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at highcliffegardeners@gmail.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk